Yesterday I get a certificate from the Accounting department in thanks for "being available to quickly solve our computer problems and issues, making sure people are back to work with little delay, and for always maintaining a truly positive attitude".

Today my boss says I'm answering too many calls, that I need to give out the more long-term and research-involved calls to others, and here's a bunch of projects we want you to do, including a newsletter and learning how to run EPO...

...so you don't have time to answer so many calls so quickly...

*rolls eyes*