I've restarted Final Fantasy VII, and it suddenly hit me: the guy in Cloud's head, talking to him, is Zack. When the voice says, "I haven't slept in a bed like this since that time." and you flashback, it suddenly clicked. It doesn't explain everything, but it's a start.
Watched the first of the Deep Space Nine discs. I'd forgotten how much Avery Brooks kicked ass as Commander Sisko. Can't wait for more to come in.